BIGROS Terms of Service
Last updated 16 July 2026 · Provided by BIGR Impact Media Ltd
1. The agreement
These Terms of Service (“Terms”) are a contract between the agency named on the order (“you”, the “Customer”) and BIGR Impact Media Ltd (“we”, “us”), the operator of BIGROS (the “Service”). By creating a workspace, subscribing, or using the Service you agree to these Terms and to our Privacy Policy.
2. The service
BIGROS is workspace software for talent and creator agencies: lead capture, model onboarding, identity verification, e-signed agreements, content planning, invoicing, payroll records, rotas and reporting. We may improve, add or retire features over time; we will not materially reduce the core functionality of your plan during a paid term.
3. Accounts & responsibilities
You are responsible for the accuracy of information in your workspace, for safeguarding sign-in credentials, and for ensuring your staff and talent are authorised to use the Service. You must have a lawful basis for the personal data you store, and you confirm that all talent onboarded through the Service are aged 18 or over and verified as such.
4. Subscriptions & billing
Plans are billed monthly in advance and renew automatically until cancelled. You can cancel at any time from your workspace or by email; cancellation takes effect at the end of the current billing period and no partial refunds are given for the remainder of a period. Annual plans are billed yearly in advance with the advertised discount. We may change plan pricing with at least 30 days' written notice; changes apply from your next renewal. Taxes (e.g. VAT) are added where applicable. Failed payments may result in suspension of the workspace after reasonable notice.
5. Add-on services
One-off services (such as custom landing page and funnel design) are quoted and invoiced separately, are payable in advance, and include the deliverables listed on the order. Two rounds of revisions are included unless agreed otherwise. Because design work begins immediately, add-on fees are non-refundable once work has started.
6. Your data, privacy & GDPR
You own the data in your workspace. We process it only to provide the Service, acting as a processor for your talent and lead data. Sub-processors we rely on include payment (Stripe), email delivery (Resend), identity verification (Didit) and hosting infrastructure. Identity documents are processed by the verification provider and are not stored on our servers. On termination you may request an export of your data within 30 days, after which it is deleted from production systems. A signed Data Processing Agreement is available on request.
7. Acceptable use
You must not use the Service to store or distribute unlawful content, to onboard or manage persons under 18, to send spam, to infringe others' rights, or to attempt to breach or overload the Service. We may suspend workspaces that present a legal, security or abuse risk, and will tell you why unless the law prevents it.
8. Availability & support
We operate the Service with commercially reasonable skill and care and target high availability, but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Support is provided by email on all plans, with priority response on Agency and a dedicated channel on Scale.
9. Intellectual property
We own the Service and its software; you receive a non-exclusive, non-transferable right to use it for your agency while subscribed. You retain all rights in your content, data and branding. Deliverables of paid add-on design work are assigned to you on full payment.
10. Termination
You may terminate at any time by cancelling your subscription. We may terminate for material breach that remains uncured 14 days after notice, or immediately for serious breaches of the acceptable-use terms. Sections 6, 9, 11 and 12 survive termination.
11. Liability
Nothing in these Terms limits liability that cannot be limited by law. Otherwise, neither party is liable for indirect or consequential loss, and each party's total aggregate liability under these Terms is capped at the fees you paid for the Service in the 12 months before the event giving rise to the claim. The Service supports your business administration; you remain responsible for your own legal, tax and accounting compliance.
12. Changes & governing law
We may update these Terms; material changes will be notified at least 30 days before they take effect, and continued use after that date is acceptance. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions? Contact [email protected].