BIGROS Terms of Service
Last updated 16 October 2026 · Provided by BIGR Impact Media Ltd
1. The agreement
These Terms of Service (“Terms”) are a contract between the agency named on the order (“you”, the “Customer”) and BIGR Impact Media Ltd (“we”, “us”), the operator of BIGROS (the “Service”). By creating a workspace, subscribing, or using the Service you agree to these Terms and to our Privacy Policy.
2. The service
BIGROS is workspace software for talent and creator agencies: lead capture, model onboarding, identity verification, e-signed agreements, content planning, invoicing, payroll records, rotas and reporting. We may improve, add or retire features over time; we will not materially reduce the core functionality of your plan during a paid term.
3. Accounts & responsibilities
You are responsible for the accuracy of information in your workspace, for safeguarding sign-in credentials, and for ensuring your staff and talent are authorised to use the Service. You must have a lawful basis for the personal data you store, and you confirm that all talent onboarded through the Service are aged 18 or over and verified as such.
4. Subscriptions & billing
BIGROS is billed per active model per month, with a minimum number of models as shown on the pricing page at sign-up. New workspaces get a 7-day free trial: a payment card is taken when the trial starts, nothing is charged during the trial, and unless you cancel before it ends, the first monthly payment is taken automatically when the trial ends. By starting a trial or subscription you authorise BIGROS (via our payment processor, Stripe) to charge your card each month for the models on your roster until you cancel; the number of models billed follows your roster and applies from the next invoice. Plans are billed monthly in advance and renew automatically until cancelled. You can cancel at any time from your workspace (Settings → Billing) or by email; cancellation takes effect at the end of the current billing period and no partial refunds are given for the remainder of a period. We may change plan pricing with at least 30 days' written notice; changes apply from your next renewal. Taxes (e.g. VAT) are added where applicable. Failed payments may result in suspension of the workspace after reasonable notice.
5. Add-on services
One-off services (such as custom landing page and funnel design) are quoted and invoiced separately, are payable in advance, and include the deliverables listed on the order. Two rounds of revisions are included unless agreed otherwise. Because design work begins immediately, add-on fees are non-refundable once work has started.
6. Your data, privacy & GDPR
You own the data in your workspace. We process it only to provide the Service, acting as a processor for your talent and lead data. Sub-processors we rely on include payment (Stripe), email delivery (Resend), identity verification (Didit) and hosting infrastructure. Identity documents are processed by the verification provider and are not stored on our servers. On termination you may request an export of your data within 30 days, after which it is deleted from production systems. A signed Data Processing Agreement is available on request.
7. Acceptable use
You must not use the Service to store or distribute unlawful content, to onboard or manage persons under 18, to send spam, to infringe others' rights, or to attempt to breach or overload the Service. We may suspend workspaces that present a legal, security or abuse risk, and will tell you why unless the law prevents it.
8. Availability & support
We operate the Service with commercially reasonable skill and care and target high availability, but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. Support is provided by email on all plans, with priority response on Agency and a dedicated channel on Scale.
9. Intellectual property
We own the Service and its software; you receive a non-exclusive, non-transferable right to use it for your agency while subscribed. You retain all rights in your content, data and branding. Deliverables of paid add-on design work are assigned to you on full payment.
10. Termination
You may terminate at any time by cancelling your subscription. We may terminate for material breach that remains uncured 14 days after notice, or immediately for serious breaches of the acceptable-use terms. Sections 6, 9, 11 and 12 survive termination.
11. Liability
11.1 Your responsibility. The Service is a tool that supports your business administration. You remain solely responsible for your own legal, regulatory, tax and accounting compliance, for your agreements and relationships with your creators, staff, contractors and fans, and for every decision you make using the Service.11.2 Templates are not legal advice. Contract templates, onboarding questions, content plans and any other templates or wording provided through the Service or our website (including free templates and previews) are provided “as is” for convenience only. They are not legal, tax or financial advice and may not suit your circumstances or country. You are responsible for having them reviewed by a qualified professional before relying on them, and we accept no liability arising from their use.11.3 Identity and age checks. Identity and age verification is performed by our third-party provider. We do not guarantee the accuracy of any verification result, and you remain responsible for your own age, identity and record-keeping obligations (including any record-keeping rules that apply to you, such as US 18 U.S.C. §2257).11.4 Third parties. We are not responsible for the acts, omissions, policies, outages, account restrictions, bans or payouts of third-party platforms and providers, including OnlyFans, Fansly, Stripe, Didit and email providers, or for any earnings, chargebacks, disputes or losses between you and your creators, staff or fans.11.5 No warranty. The Service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all warranties, including that the Service will be uninterrupted, error-free or fit for a particular purpose.11.6 Limits. Nothing in these Terms limits liability that cannot be limited by law (such as for fraud, or death or personal injury caused by negligence). Otherwise, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data, goodwill or business, and our total aggregate liability under these Terms is capped at the fees you paid for the Service in the 12 months before the event giving rise to the claim.11.7 Indemnity. You will indemnify BIGR Impact Media Ltd against claims, losses and costs arising from your use of the Service, your content and data, your agreements with creators, staff and fans, or your breach of these Terms or of the law.
12. Changes & governing law
We may update these Terms; material changes will be notified at least 30 days before they take effect, and continued use after that date is acceptance. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions? Contact [email protected].